Refund Policy
Eligibility
Paid cohort enrollments confirmed in writing with Edgegatewayapi Digital may be refunded according to the rules below. Informational website prices do not create a purchase by themselves.
Timeframe
Full refund requests must arrive at least 7 full days before the cohort start date (Korea time). Requests after that window are evaluated for partial refunds only.
Full and partial refunds
Full refunds apply when you cancel early and have not accessed downloadable kit materials. Partial refunds (typically up to 50%) may apply if you cancel after materials access but before the third live session, minus a processing fee disclosed in your enrollment note.
Non-refundable items
Completed private Fleet Lens facilitation days, third-party venue fees already incurred, and digital kits marked “final sale” in the enrollment note are non-refundable.
Refund process
Email hello@edgegatewayapi.digital with your full name, cohort name, and payment reference. We confirm receipt within two business days.
Processing time and method
Approved refunds are issued to the original payment method within 10–15 business days. Bank timelines may add additional days.
Cancellation by us
If we cancel a cohort, you may choose a full refund or transfer to a later date at no extra studio fee.
Exceptions
Documented medical or family emergencies may receive case-by-case consideration beyond the standard window.
Contact for refunds
5-8, Itaewon 2(i)-dong; Yongsan-gu; Seoul; Korea · +82-6-077-3419 · hello@edgegatewayapi.digital